Client Lunch & Learns and New Product Rollouts
Day in the Life of an Account Manager
Traditionally, Account Managers serve as the conduit between a client and a company’s product, helping users navigate a service and derive value from it.
At Earnest, our products include complex data sets built on the purchase history of millions of anonymous U.S. consumers that reveal national and regional trends and help clients including institutional investors with revenue tracking, resource prioritization, portfolio monitoring, thesis testing and idea generation.
Financial Services Account Management Director, Justin LaSalle-Tarantin works with Earnest clients to help them uncover deeper insights into our data and answer complex questions related to company performance and consumer shopping behaviors.
Read on for more insights into Justin’s typical day as a senior member of Earnest’s Account Management team and check out all of Earnest’s open positions here.
6:15 am — I wake up early to get in a quick jog before catching the 7:40 am ferry from Weehawken to our flatiron office. Many Earnest employees commute from outside the city, and I prefer the ferry to the subway any day.
8:30 am — Arrive at the office and get a hot cup of coffee. We also have cold brew on tap, but it’s pushing below 40 today, so I stick with regular. One of the many things I love about Earnest is that the company really tries to accommodate employee preferences, which we see in the varied snack options like mixed nuts and flavor of the week La Croix.
9:15 am — Head into our bi-weekly sales team meeting, which includes members from our Business Development, Account Management and Marketing teams. We share client success stories and discuss new team and company initiatives in the pipeline.
10:00 am —Get on a call with a client to review what our data is showing for several department stores under coverage in our EarnestKPI product. Our clients rely heavily on the Account Management team to help them interpret top-line metrics for the companies they care about.
12:00 pm — Head to a client’s office in Midtown Manhattan with our Query Product Specialist for a Lunch and Learn. Client Lunch and Learns are a great way to to help educate new users on our products. This particular client is interested in a custom analysis of two apparel companies, so we help their team build out a custom dashboard so they can seamlessly incorporate our data into their investment process.
2:00 pm — Back at the office. I bring our data analysts into a client call to discuss McDonald’s data. Our analysts are experts in their sectors and can provide color on specific industries and names. We also go over recent holiday sales and department store performance in 2018.
3:00 pm — Grab a coffee at Birch Coffee with one of our newer Account Managers to check in on how things are going and offer my help. We strategize on ways to help a new trial client who has never used alternative data before.
3:30 pm — Had a lot going on today so I sit down with my manager to give him an update on my upcoming projects. This quarter, we’re rolling out a new data product and need to think about messaging and a communication plan as we bring a new data set to market.
4:00 pm — My wife is meeting me after working today, so I ask the local New Yorkers on my team for some restaurant recommendations. We decide on Union Square Cafe, a few blocks from the office and an NYC staple.
5:00 pm — I wind down the day by reviewing any outstanding client emails and making notes for follow up calls I need to make tomorrow.
6:00 pm — We have an evening call with a client in Asia who is starting a trial of our EarnestQuery product, a competitive intelligence and consumer insights tool that digs deeper into the data.
6:45 pm — Meet my wife at Union Square Cafe and order a nice bottle of wine as we catch up over dinner.
If you want to learn more about joining the Account Management team at Earnest, check out our open positions here.